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Download Policy

Thank you for choosing House of Stars for your digital item purchases. We value your trust and strive to provide you with a seamless and satisfying shopping experience. To ensure clarity and transparency, we have formulated the following download policy:

  1. Digital Item Delivery: Upon successful completion of your purchase, you will gain immediate access to the digital item(s) you have selected. We provide a download link or access code that allows you to retrieve your purchased digital content.

  2. Supported File Formats: House of Stars offers digital items in various formats, including but not limited to images (JPEG, PNG), audio files (MP3, WAV), video files (MP4, AVI), e-books (PDF, EPUB), and software applications (EXE, APK). The supported file format(s) for each digital item will be clearly specified on the product page.

  3. Download Availability: Your purchased digital item(s) will be available for download immediately after your payment has been successfully processed. You will have access to the download link or access code for a specified period, which will be indicated on the product page.

  4. Multiple Downloads: We understand that unforeseen circumstances may arise, leading to the loss of downloaded files. Therefore, we allow multiple downloads of your purchased digital item(s) within the specified availability period. Please ensure you store your files safely to avoid any loss or damage.

  5. Licensing and Usage: The digital items available on House of Stars are protected by copyright and intellectual property laws. Your purchase grants you a non-exclusive, non-transferable license to use the digital item(s) for personal, non-commercial purposes only. Redistribution, resale, or any other form of distribution or reproduction without explicit permission is strictly prohibited.

  6. Support and Assistance: In case you encounter any issues with your downloaded digital item(s) or require assistance, our customer support team is here to help. Please contact us through the provided support channels, and we will strive to address your concerns promptly.

  7. Refunds and Returns: Due to the nature of digital items, we generally do not offer refunds or returns. However, if you experience any technical issues that prevent you from accessing or using the purchased digital item(s) within a reasonable time frame, please reach out to our customer support for assistance.

Please note that this download policy is subject to House of Stars' general Terms and Conditions and Privacy Policy. By making a purchase, you agree to abide by these policies.

We hope you enjoy your shopping experience at House of Stars, and we appreciate your support. Happy downloading!

Best regards, The House of Stars Team

Refund Policy

At House of Stars, we strive to provide you with the best possible products and services. We understand that sometimes circumstances may require you to request a refund. To ensure a fair and transparent process, we have formulated the following refund policy:

  1. Eligibility for Refunds: You may be eligible for a refund if you meet the following criteria: a. You have purchased a product or service from House of Stars. b. Your refund request is made within 14 days from the date of purchase. c. You have a valid reason for the refund, such as:

    • The product received is significantly different from its description on our website.

    • The product is defective, damaged, or unusable.

  2. Refund Process: To initiate a refund request, please contact our customer support team within the 14-day refund period. You can reach out to us through the provided support channels, including email or the contact form on our website. Please provide the following information in your refund request: a. Order details, including the order number and date of purchase. b. Reason for the refund request, including any relevant details or supporting evidence. c. Your preferred method of refund, if applicable.

  3. Refund Options: Depending on the circumstances and your preferences, we offer the following refund options: a. Full Refund: If the product is significantly different from its description, defective, damaged, or unusable, you may be eligible for a full refund, including any applicable shipping or transaction fees. b. Partial Refund: In certain cases, where only a portion of the product is affected or the issue is minor, we may offer a partial refund. c. Store Credit: If you prefer, we can provide you with store credit equivalent to the refunded amount. Store credit can be used for future purchases on our website.

  4. Refund Processing: Upon receiving your refund request, we will review it to ensure that it meets the eligibility criteria. We may require additional information or evidence to facilitate the process. Once your refund request is approved, we will process the refund within a reasonable timeframe. The exact processing time may vary depending on your payment method and financial institution.

  5. Exclusions: Please note that certain products or services may be exempt from this refund policy. These may include:

    • Digital items that have been downloaded or accessed.

    • Custom-made or personalized products.

    • Products with expiry dates or time-limited access.

  6. Contacting Customer Support: Our customer support team is here to assist you with any refund-related inquiries or concerns. Please reach out to us through the provided support channels, and we will be happy to guide you through the process.

This refund policy is subject to House of Stars' general Terms and Conditions and Privacy Policy. By making a purchase, you agree to abide by these policies.

We appreciate your trust in House of Stars and will do our best to ensure a satisfactory resolution to any refund requests.

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